Trusted by 3,000+ brands
Warranty claims, wrong sizes, where's my order. Richpanel reads the order, checks your policy and takes the action, right in the chat, inside the rules you set.
Illustrative demo with sample Ridge scenarios. A customer writes in about a warranty claim, a ring that does not fit, or a late order. Outside the chat, Richpanel AI reads the order, weighs the options, picks and runs the right action itself, then replies in the chat and the conversation is marked resolved by AI.
Illustrative product UI with sample Ridge scenarios, not real customer conversations.
Trusted by 3,000+ brands
Customer story
“Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96.”
Customers write in because something needs doing. Richpanel reads the order, checks your policy and does it. When a case needs judgment, it goes to your team with the full story.
Every action gets a setting: let the AI do it, ask your team first, or keep it for a human.
When a case needs a person, your agent gets the context and a draft. After it closes, QA reviews it and suggests what to teach next. You coach in plain English.
Alex's wallet frame cracked and it's covered. Alex asked for the replacement in a different finish, which needs a teammate's OK.
It reads your site, your policies and your tone, and sets itself up. Our team handles the move from your old helpdesk.
Point it at your store. It learns your policies, products and voice.
Add your SOPs, guidelines and help center, and it learns from those too.
Live chat, email, SMS, Instagram and Facebook messages, all in one place, with one AI that knows every customer.
Our team moves your ticket history, macros and channels. You don't lift a finger.
Your site, policies and order rules, trained and tested.
Ticket history and everything else comes with you.
By the AI, end to end, in your voice.
If we miss it, you get your money back. Terms apply.
See it on your own orders: your policies, your products, your tone.