AI customer service for ecommerce

Cut support costs by 30%
with AI that actually resolves tickets.

Automate up to 50% of customer requests in 30 days, or your money back.

Richpanel checks orders, applies policies, issues credits, manages subscriptions, and resolves repetitive requests, so your team can focus on customers who need human judgment.

Book a demo ►See how AI resolves a ticket
"My team finally focuses on the conversations that actually need a person."MONICA · DIRECTOR OF CUSTOMER SUPPORT, PALEOVALLEY
"We're saving a fortune."DAN WOLGIN · CEO, AMMUNITION DEPOT
Maya
Maya · Support Lead
9:15 AM · on growth work
Launch win-back campaignin progress
Call top VIP customerdone
Plan BFCM saves flowin progress
🌙 Maya's offline until 9 AM. Nothing piles up.
Richpanel AI
always on
↓31%fewer refunds
↑$1.2Msupport-driven sales
4.8★store rating
18→10support agents
↓72%ticket volume
Trusted by fast-growing ecommerce brands
Ridge+$2.1M revenue Jones Road Beauty+$1.5M revenue Pela−50% support cost Frenchie−51% tickets Bicycle Warehouse7-min first response Alaskan King Crab−55% support load

Delightful support, without the drowning.

Returns, where-is-my-order, refunds, subscription changes: the questions never stop, and every one used to cost agent time. Richpanel resolves them start to finish in your brand voice, hands the judgment calls to your team, and turns the support desk into a place revenue comes from.

Migrate in 10 days from

Zendesk→
Gorgias→
Re:amaze→
Intercom→

White-glove migration once you sign up. Your history, macros, and channels move with you.

Resolves autonomously

Answers come from your verified data and stay inside your guardrails. Reliable, on-brand, no guessing.

Built for your team

50%+ of tickets resolved end to end, and the AI flags what your reps could do better.

360° view before hello

Customer history, current order, cart, next best step: your rep sees it all before replying.

Every ticket, an opportunity

The AI spots revenue moments reps used to miss, ready to act on right in the conversation.

−31%
refunds given away: the AI offers reship, exchange, or credit first
+$1.2M
support becomes a sales channel: every where’s-my-order becomes a re-order nudge
4.8★
more 5-star reviews: instant 2 a.m. answers become public raves
18→10
agents, while order volume held or grew
Jones Road · Cody Plofker, CEO
−72%
ticket volume on a portfolio brand, zero migration issues
Karta Ventures
Illustrative results. Yours depend on your ticket mix; we model them live on the demo.
Richpanel handles Migration: Go-live & guarantee

Live in 10 days. Proven in 30.

White-glove migration, an AI that is checked before it speaks, and a guarantee with teeth.

10 days
to go live: we move your history, macros, and channels for you
95%
of AI errors caught in flight, before a customer ever sees them
~$0.20
per AI conversation, fair fixed pricing with no surprises
Day 0 · Sign up
Migration starts

Our team moves you off Zendesk, Gorgias, Re:amaze, or Intercom. No IT lift.

Day 10 · You're live
AI on the floor

Trained on your policies, resolving in your brand voice from day one.

Day 30 · Proven
Results on the board

30% lower support costs and 50% of tickets automated.

Or
Your money back

Full refund if we miss, even on an annual contract.

One rep. Three AI agents. Every front covered.

Your support manager runs the show. Every rep is armed with an AI Sidekick and three AI agents covering each customer-facing front. The AI resolves the repetitive 90% with gated resolutions, and anything outside its purview escalates to a human.
Customer Support ManagerCustomer Support ManagerHuman · sets policy, owns the numbers, approves the edge cases
Customer Support RepCustomer Support RepHuman · takes the escalations, makes the judgment calls+ AI Sidekick · superpowers for your agents
AI Support AgentResolves 50% of all tickets end to end · 90% of the repetitive work
Social Media AI24/7 comment moderation · protects your ad spend
Email Monitoring AIFirst touch on every email · routes the rest with full context
Resolves the repetitive 90%Refunds, tracking, shipping dates, replacements: handled start to finish, not deflected.
Gated resolutionsYour policies cap every action. Outside its purview, the AI escalates to a human, never guesses.
They collaborateThree agents, one rep, one inbox. The Sidekick preps every handoff with full context.
In your voice, trustedAdapts to your brand voice and activates in a day, not a quarter.

Govern your AI team like your human one.

Full visibility into every reply, with the guardrails your brand needs. The same accountability you expect from any team member.

Before · the human chain
Customer emails, ticket logged5+ min
Triaged and routed to an agent25+ min
Agent digs through order history30+ min
Reply drafted, approved, senthours
time to resolve1–2 days
After · Richpanel
AI reads the ticket and the orderinstant
Policy checked, action takenseconds
Reply sent in your brand voiceinstant
Customer answered, CSAT loggeddone
time to resolveseconds
Caps & approvalsRefund limits, action permissions, and escalation rules you set. The AI never exceeds them.
Results guaranteed30% lower support costs and 50% fewer tickets in your first 30 days, or a full refund, even on an annual contract.
Humans on the edge casesLow confidence routes to your team automatically. No guess ever reaches a customer.
One inbox, full visibilityEvery AI conversation sits in the same inbox as your team's. Review anything, step in any time.
A+
Qualys SSL rating
GDPR
Compliant
HIPAA
Audited
G2 4.7
94 reviews
4.8★
Shopify App Store

Real brands. Real numbers.

Rated for the results, not the promises.

G2
4.7
★★★★★
94 reviews · helpdesk for ecommerce
Shopify
4.8
★★★★★
115 reviews · app store
Security
HIPAA
audited
third-party audit · 2025
Compliance
HIPAA
+ GDPR
enterprise-grade data handling
Scale
3,000+
brands
run their support on Richpanel

Enter support that pays for itself.

50% resolution in 30 days, or your money back. Set up on your brand, white-glove migration, proven on your own tickets before you commit a dollar.

Book a demo See it on your tickets
4.7★
G2 · 94 reviews
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